Active management of your business processes is key to “owning” your customer service delivery. By using P2C’s people and skills, you have access to the following services and service qualities:
Development and implementation of Lean Six Sigma programs for Service Industries. We are experienced in SUSTAINABLE corporate implementations – true PROGRAMS, not just scattered projects.
We leave your people motivated, trained and able to manage and continue to improve your processes. We help you to embed true customer focus to your sales and support functions.
Your process improvement projects will typically last for 14 weeks, and will halve your process turnaround time whilst delivering 30 percent capacity / efficiency improvements.
Without investment in IT. We adopt a coaching model that unlocks the capabilities and motivation of your own people to improve processes in line with customer requirements – sustainably.