We Make Organisations

Work. Beautifully

Results across more than 300 projects:
        35% Increase in Team Capacity
        50% Reduction in Service Delivery Time
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Overview

A mid-tier international bank approached P2C, wanting to implement robotic process automation capabilities involving;

  • Scrum Master with RPA Project

  • Refine and deliver the Governance Framework and Operating Model

  • Create the Centre of Excellence

  • Migrate the project to BAU

  • Design and present the RPA Strategy

Implementation Speed

Phase 1: 4 Months

  • Develop an interim Governance Framework and Operating Model (incl. Financial Model)

  • Automate five processes

  • Train and implement an Agile / Scrum way of working

Phase 2: 6 Months

  • Deliver the strategic Governance Framework and Operating Model

  • Create the Centre of Excellence

  • Refine Policies and Procedures

  • Close down project and transition to BAU

  • Drive Organisational Change Management

Phase 3: 4 Months

  • Embed C.o.E operations in BAU

  • Drive RPA awareness and RPA process backlog development

  • Deliver RPA Strategy

Key Outcomes of Process2Customer's collaboration with the client
  • Fully functioning Centre of Excellence with employed and trained staff

  • Approved Governance Framework

  • Approved Operating model and Funding Model with supporting policies and procedures

  • Successful awareness event and measured RPA awareness across the region

  • Approved RPA Strategy

  • Successful migration from project to BAU

  • Asked to share Governance Model and Operating Model with other global regions for them to leverage

  • Overcame significant stakeholder resistance and lack of co-operation

  • Embedded SCRUM way of working

Results Achieved

Approximately 3,000 hours saved

> 15,000 potential hours saving identified on product banking

Summary

Client: Mid-Tier International Bank

Scope: Implement Robotic Process Automation Capabilities

Result:     

  • 3,000 hours saved

  • 15,000 + potential hours saved on product banking   

OUR CLIENTS

Process2Customer combines a unique set of team performance and process excellence skills to help you create a 'plan to win'. We provide low-cost / high-impact services to really get your leadership team and staff team performing.

Process2Customer combines a unique set of team performance and process excellence skills to help you create a 'plan to win'. We provide low-cost / high-impact services to really get your leadership team and staff team performing.

PROJECT MANAGEMENT
LEAN SIX SIGMA
CI CHAMPIONS
TECHNOLOGY EMBEDDING
DATA MANAGEMENT
OPERATIONAL OPTIMISATION
 
OUR SERVICES
OUR TEAM

We are a group of dedicated continuous improvement professionals, passionate about enabling business with LEAN methods.

 

Sarah

"Where do I even start? You have been a role model and a valued colleague since day 1. It was by chance you became my Greenbelt coach and looking back now I cannot believe how lucky I was for that chance. Your support and kindness have been overwhelming and much appreciated"

Louise

“Your online coaching has helped to build my knowledge and confidence, and pushed me to achieve things I never thought I would. Your problem solving methods have brought a sense of fun and achievement to our workplace.”

David

“Thank you so very much for all the positive change you have brought to my organisation.

 

Your knowledge and output are GOLD!”

 
 
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Improve your companies profitability and customer service, whilst streamlining team performance.

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