Morgan McKinley & Process2Customer

"Unleash next-level team performance"

Take action now to develop essential team performance skills that you can apply immediately in the workplace

Who Is Process2Customer Consulting Group

Process2Customer Consulting Group (P2C) is an established business with a 12-year track record of providing a focused set of services relating to team performance, process optimisation, and project management. The team have designed and deployed highly engaging and impactful programs of work in Banking, Government Enterprises and other commercial organisations, and have had great success with Australia's leading organisations since 2006. These programs have been proven to deliver improved core business processes, capacity increases, speed to market, better alignment with customer needs, efficiency gains, and cultural change in organisations.

Session Overview - Hands-on Rapid-PDCA Workshop

During this espresso session, you will have taken part in a practical case study of empowering teams through a "right skill / right habit" approach:

  • Identify your current and real team performance issues

  • Prioritise in terms of impact and select one for further analysis

  • Use Lean Thinking methods to get beyond the symptoms and understand the causes

  • Use Design Thinking methods to understand requirements and develop "right skill / right habit" solutions

  • Show you how to measure the business value created from this approach

  • Show you how to provide the sustained support to ensure this leadership stays in the "true strategic" zone.

How our LEAN Training and Consulting Program Helps SMEs Overcome Challenges

We understand that businesses can be far too busy with their day to day tasks to act strategically; the growing pressures of addressing rapid change can be overwhelming. That's why we've created a solution in the form of an online education, team performance coaching and consultancy program.

A carefully curated set of 

LEAN thinking

competencies

Improved problem 

solving

Process Optimisation

Rapid organisational improvement methodologies

Collaboration Skills

Who Is The Coaching & Training For?

The challenge faced today by small and medium enterprises is how to continue to grow, whilst staying profitable and improving team performance in a competitive, globalised marketplace.

Our lean consulting program is targeted for organisations that are striving to;

Build capacity without increasing cost

Remove constraints to efficient and profitable

delivery of services

Improve customer service quality and customer

loyalty

Increase the responsiveness to change without

creating burnout

Improve speed to market of new products

Achieve rapid improvements whilst waiting for strategic and IT step-change

Reduce risk of compliance breaches/regulatory fines

Engage teams in delivering improvements

P2C Course Overview

Change your business in only 12 weeks

29 Learning Objectives

Module One - Introduction to P2C's Rapid PDCA On-Line Training

Module Two - Continuous Improvement & Benefit

Module Three - Setting up for Success

Module Four - The Journey of Problem Solving and Certification

Module Five - The PDCA Roadmap

Module Six - Plan Phase - Defining the Problem

Module Seven - Plan Phase - Identify Root Cause

Module Eight - Plan phase - Worked Activities

Module Nine - Do Phase - Identify & Select Solution

Module Ten - Check Phase - Refining the Solutions

Module Eleven - Act Phase - Implementing the Solutions

Module Twelve - Act Phase - Monitor & Locking in the Benefits

OUR CLIENTS

Process2Customer combines a unique set of team performance and process excellence skills to help you create a 'plan to win'. We provide low-cost / high-impact services to really get your leadership team and staff team performing.

 
OUR TEAM

We are a group of dedicated continuous improvement professionals, passionate about enabling business with LEAN methods.

OUR SERVICES

Process2Customer combines a unique set of team performance and process excellence skills to help you create a 'plan to win'. We provide low-cost / high-impact services to really get your leadership team and staff teams performing.

PROJECT MANAGEMENT
LEAN SIX SIGMA
CI CHAMPIONS
TECHNOLOGY EMBEDDING
DATA MANAGEMENT
OPERATIONAL OPTIMISATION
 

Sarah

"Where do I even start? You have been a role model and a valued colleague since day 1. It was by chance you became my Greenbelt coach and looking back now I cannot believe how lucky I was for that chance. Your support and kindness have been overwhelming and much appreciated"

Louise

“Your online coaching has helped to build my knowledge and confidence, and pushed me to achieve things I never thought I would. Your problem solving methods have brought a sense of fun and achievement to our workplace.”

David

“Thank you so very much for all the positive change you have brought to my organisation.

 

Your knowledge and output are GOLD!”

OUR CLIENTS

Process2Customer combines a unique set of team performance and process excellence skills to help you create a 'plan to win'. We provide low-cost / high-impact services to really get your leadership team and staff team performing.

 
P2C Teams Online Training for CI Champions

Improve your companies profitability and customer service, whilst streamlining team performance.

Expert Advice

LEAN Training

Competitive Approach

 
See Our Results.