Many technologies are implemented technically but the non-technical aspects of the implementation are poorly deployed. Often these forgotten aspects can cause significant business and/or operational disruption later. Questions such as 'How does the new system fit within our risk appetite?' or 'how do our staff feel about new systems; how will they adapt to the new system?' are forgotten. The consequences is lost ROI, reduced competitive advantage, and added cost to the business.
Governance Frameworks / Operational Models
We help design and implement governance frameworks and operating models for your systems that are customised to the culture and risk appetite of your organsation. Our approach is to work closely with key stakeholders in your organisation to ensure that all aspects that need to be considered are included. The objective is to make sure that the users of the system, auditor, risk teams and finance are all supportive and there are no disagreements or misunderstandings at a later stage.
Change Management - Embedding a new technology, deliver the value
Technically implementing a new system or a significant upgrade is standard these days. IT departments do it all the time and there are many years of experience supporting good practice. What is not practiced well is managing the change to the organisation and the users.
What communication plans are in place? What training and support structures have been thought of? How will users adapt to the new system or upgrade? Skillful management of the human and team aspects of change lead to successful adaption to the new system and the new way of working.
We work closely with your organisation to drive acceptance and adaptation of the new system and the new ways of working that it may involve. The objective is to ensure that the entire organisation realises return on investment quickly without disruption to key areas of operational efficiency.
Our experience includes
Process2Customer combines a unique set of team performance and process excellence skills to help you create a 'plan to win'. We provide low-cost / high-impact services to really get your leadership team and staff team performing.
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